Good questions.
The straight answers. If yours isn't here, email ProudGroundCoffee@outlook.com.
Where do you ship?
Anywhere in Australia we and our carrier can reach. We don't ship internationally yet.
How long will my order take?
Coffee is roasted to order, then usually dispatched within 2 to 5 business days. You'll get tracking by email once it's on the way.
Is the coffee freshly roasted?
Yes. Every order is roasted fresh by our specialist Australian roasting partner rather than pulled from old stock.
Whole bean or ground?
Whole bean keeps longest and suits anyone with a grinder. If you don't have one, choose a grind to match your setup, such as espresso or plunger. Not sure? Email us and we'll help.
How should I store my coffee?
Keep it sealed in the bag, somewhere cool, dark and dry. Skip the fridge. For best flavour, enjoy within a few weeks of opening.
Can I change or cancel my order?
Email us as soon as possible. Because coffee is roasted to order, we can't change orders once they've gone to roast.
What if something is wrong with my order?
Email us within 14 days of delivery with your order number and photos. We'll make it right.
Do you offer subscriptions?
Not yet, but they're on the way. Join the mailing list and we'll let you know.
Do you do wholesale?
We're open to the conversation. Email us with a few details about your business.