Where we ship
We currently deliver within Australia only. We do not ship to PO Boxes or parcel lockers where our carrier cannot deliver, and we may be unable to deliver to some remote addresses. If that happens we will contact you and offer a refund for the undelivered items.
Roasting and dispatch
Our coffee is roasted to order by our specialist Australian roasting partner, so it is not sitting on a shelf before it reaches you. Orders are usually roasted, packed and dispatched within 2 to 5 business days. Busy periods, public holidays and events outside our control can add time.
Dispatch and delivery times are estimates, not guarantees.
Shipping costs
Shipping costs, and any free shipping offer, are shown at checkout before you pay.
Tracking
Once your order has shipped you will receive an email with tracking details. Please allow up to 24 hours for tracking to update.
Your delivery details
Please check your address carefully at checkout. We are not responsible for orders sent to an incorrect or incomplete address supplied by you. If a parcel is returned to us for this reason, we can resend it once the additional shipping cost is paid.
Where you or the carrier choose an authority to leave option, responsibility for the parcel passes to you once the carrier records it as delivered.
Lost or damaged parcels
If your tracking has not moved for 10 business days, or your parcel arrives damaged, email ProudGroundCoffee@outlook.com with your order number (and photos for damage) within 7 days of delivery or expected delivery. We will work with the carrier and, where the parcel is confirmed lost or damaged in transit, replace or refund it.
Your rights
Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.