Our commitment
If your coffee arrives damaged, faulty, or is not what you ordered, we will replace it or refund you. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Change of mind
Coffee is a food product roasted to order, so for food safety and freshness reasons we cannot accept returns or offer refunds for change of mind, including choosing the wrong grind or flavour. If you are unsure which grind suits your setup, ask us before ordering.
Making a claim
Email ProudGroundCoffee@outlook.com within 14 days of delivery with your order number, a short description of the problem and photos of the product and packaging. Please keep the product until we have resolved your claim, as we may ask you to return it.
Refunds
Approved refunds are made to your original payment method. Your bank or card provider may take a few business days to process it.
What is not covered
Coffee stored incorrectly after delivery, coffee past its best before date, or differences in taste preference are not faults. Flavour can vary slightly between roasts, as it does with all fresh coffee.
Your rights
Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.